Refund Policy

Return & Refund Policy

At Baby Cat Co, your satisfaction matters to us. We want you to love what you order — and if something's not right, we'll make it right.

Cancellations

Need to change or cancel your order? Email us within 12 hours of placing it and we'll do our best to accommodate the request. After that window, your order may already be in processing and we may be unable to make changes. Approved cancellations are refunded within 5-10 business days.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, we've got you covered.

  • Contact us at [contact email] within 30 days of delivery with your order number and a photo or short video showing the issue.
  • Depending on the situation, we'll either send a free replacement, issue a refund, or provide return instructions — no guesswork, we'll guide you through whichever applies to your order.
  • Refunds are processed within 5-10 business days of approval.
  • Note: cosmetic damage to outer shipping packaging (e.g., a dented box) with the product itself unaffected doesn't qualify as item damage.

Other Returns

For returns not related to damage or defects (e.g., changed your mind), we offer a 30-day return window from the date of delivery.

  • Items must be unused, unworn, and in their original packaging.
  • Email us at [contact email] with your order number and reason for return before sending anything back — all returns must be approved first, and in some cases we may waive the need to ship the item back.
  • Once approved and any required return is received and inspected (typically within 5-7 business days), we'll process your refund within 5-10 business days.
  • Return shipping costs, when applicable, are the customer's responsibility.
  • Items must be returned in unused, original condition. We may apply a restocking fee of up to 15% for returns that don't meet these conditions.

Product Use & Safety

Please follow all included usage instructions and safety guidance. Misuse or failure to follow instructions may result in damage not covered by this policy, and any resulting refund or replacement will be at our discretion. If a product causes discomfort or you have safety concerns, stop use immediately and contact us — we're happy to help.

Shipping Delays

We work hard to get your order to you quickly, but delays caused by couriers, customs, weather, or other factors outside our control are unfortunately beyond our ability to resolve directly. If your package seems delayed, we're happy to help you look into it — just reach out.

Currency

All refunds are issued in U.S. Dollars ($USD), matching the original purchase currency. Customers are responsible for any fees related to currency conversion or foreign transactions.